H&R Block: I waited ** minutes before talking to someone...
A H&R Block customer review by GetHuman user ~xkfjhgs from November 27th, 2017
Background on ~xkfjhgs's case
GetHuman: ~xkfjhgs - can you tell our other H&R Block customers when your case took place?
~xkfjhgs: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~xkfjhgs a list of common H&R Block problems)
~xkfjhgs: "Refund a Charge" was why I was trying to call.
~xkfjhgs's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xkfjhgs: I waited ** minutes before talking to someone. The representative was very rude when getting basic information from me. She had a rude tone and seemed to be upset about having to talk with me. Once she got my basic information I began to explain my problem. She told me to hold on for a second and the call disconnected. I attempted to call back but the system said product support was closed.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~xkfjhgs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xkfjhgs: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~xkfjhgs: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~xkfjhgs: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xkfjhgs taken from his H&R Block customer service problem that occurred on November 20th, 2017.