I have used H&R Block for ** years with no prob...
A H&R Block customer review by GetHuman user ~Carolyn Jackson from November 15th, 2017
Background on ~Carolyn Jackson's case
GetHuman: ~Carolyn Jackson - can you tell our other H&R Block customers when your case took place?
~Carolyn Jackson: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolyn Jackson a list of common H&R Block problems)
~Carolyn Jackson: "Refund a Charge" was why I was trying to call.
~Carolyn Jackson's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolyn Jackson: I have used H&R Block for ** years with no problems until this year. H&R Block software would not transfer Indiana state taxes due to transmittion error. I have spoke to multiple people with H&R block and for the most part each and everyone one of them were of no help at all. I was told to have the H&R Block office do a double check, which is what they advertise on TV, I drop off my paperwork at the location that is near my home and was told it would be a couple of days. It is now going on * weeks and I call to check status and that location is now closed and my paperwork was moved to a location that is on the other side of town, way out of my way. I telephone to see if my paperwork is ready for pickup and was told I could pick it up but nothing has been done to it. You should not advertise a free double check it you know that you have no intention of checking it.*I will NEVER use H&R block again. I do taxes for about ** people using your software, no more I will pay the higher
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Carolyn Jackson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolyn Jackson: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Carolyn Jackson: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Carolyn Jackson: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolyn Jackson taken from his H&R Block customer service problem that occurred on November 9th, 2017.