H&R Block: I was on hold for ** minutes. It continued to s...
A H&R Block customer review by GetHuman user ~The guy on hold from November 26th, 2017
Background on ~The guy on hold's case
GetHuman: ~The guy on hold - can you tell our other H&R Block customers when your case took place?
~The guy on hold: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~The guy on hold a list of common H&R Block problems)
~The guy on hold: "Refund a Charge" was why I was trying to call.
~The guy on hold's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The guy on hold: I was on hold for ** minutes. It continued to say hold. I then looked on line to see that the line is only available until *pm. WTF?** Tell someone on the phone instead of allowing them to wait.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~The guy on hold: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The guy on hold: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~The guy on hold: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~The guy on hold: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The guy on hold taken from his H&R Block customer service problem that occurred on November 19th, 2017.