H&R Block: After * visits to the Essex Green, NJ, branch o...
A H&R Block customer review by GetHuman user GetHuman-307563 from November 21st, 2017
Background on GetHuman-307563's case
GetHuman: GetHuman-307563 - can you tell our other H&R Block customers when your case took place?
GetHuman-307563: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307563 a list of common H&R Block problems)
GetHuman-307563: "Track a Tax Return" was why I was trying to call.
GetHuman-307563's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307563: After * visits to the Essex Green, NJ, branch of H&R Block, * calls to the IRS(made by me not H&R Block) and a letter from the IRS( I owe more money) I am still in limbo.*DO NOT TRUST THESE PEOPLE WITH YOUR TAXES!!!*RUN, DO NOT WALK, to the nearest accountant!*When a problem arises and you call the Customer Service number (and you repeat your story for the *th time) no one gets back to you.*You can't call the office because no one is there to answer your call after April **.*This is the WORST service I have ever experienced!!!*To add insult to injury, I paid $*** plus a $** "peace of mind" fee, for this miserable service!!*The worst level of negligence that I have ever experienced.*H&R Block, you exemplify the word "incompetent"!!!!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-307563: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307563: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-307563: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-307563: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307563 taken from his H&R Block customer service problem that occurred on November 14th, 2017.