H&R Block: Spent *.* hours last week trying to resolve a s...
A H&R Block customer review by GetHuman user ~jskar from November 25th, 2017
Background on ~jskar's case
GetHuman: ~jskar - can you tell our other H&R Block customers when your case took place?
~jskar: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~jskar a list of common H&R Block problems)
~jskar: "Refund a Charge" was why I was trying to call.
~jskar's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jskar: Spent *.* hours last week trying to resolve a software problem. They said they will escalate it and call me back. No callback! Called again after waiting **mins & was told my case had been closed accidentally. Called again today (**min wait) & was disconnected!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~jskar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jskar: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~jskar: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~jskar: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jskar taken from his H&R Block customer service problem that occurred on November 17th, 2017.