H&R Block: Took * calls to get to a person. When O selecte...
A H&R Block customer review by GetHuman user ~Internet User from November 25th, 2017
Background on ~Internet User's case
GetHuman: ~Internet User - can you tell our other H&R Block customers when your case took place?
~Internet User: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Internet User a list of common H&R Block problems)
~Internet User: "Track a Tax Return" was why I was trying to call.
~Internet User's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Internet User: Took * calls to get to a person. When O selected, goes to computer screener. When transferred to another hold, on for * minutes and disconnected. On call back, got to same place and disconnected after * minutes when someone at HRB tried to come on the line. Called back a third time. Got to hold at same spot. Answered by Kendra after about ** minutes. Transferred to Software area. On hold for ** minutes. Got to Audrey. Took around ** minutes to get to someone who could answer my question after wasting almost ** minutes searching for the*information on the website and internet.This gauntlet is not meant to serve the customers, but to dissuade them. But it was more helpful than TurboTax.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Internet User: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Internet User: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Internet User: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Internet User: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Internet User taken from his H&R Block customer service problem that occurred on November 22nd, 2017.