H&R Block: Tried to find out if they actually filed my tax...
A H&R Block customer review by GetHuman user ~Block Sucks from November 26th, 2017
Background on ~Block Sucks's case
GetHuman: ~Block Sucks - can you tell our other H&R Block customers when your case took place?
~Block Sucks: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Block Sucks a list of common H&R Block problems)
~Block Sucks: "File a Return" was why I was trying to call.
~Block Sucks's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Block Sucks: Tried to find out if they actually filed my taxes. They charged my bank twice, but the website still tells me that I need to file. I have been disconnected * times after waiting a LONG time each time to speak to someone. I will go back to Turbo Tax. I tried to save a few bucks with H & R Block. Huge mistake. Turbo Tax is so quick and easy and in * years I have had NO issues with them. This is my first and last time with Block!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Block Sucks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Block Sucks: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Block Sucks: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Block Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Block Sucks taken from his H&R Block customer service problem that occurred on November 19th, 2017.