H&R Block: I will never use H & R Block again. I had basi...
A H&R Block customer review by GetHuman user ~Kathy from November 9th, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other H&R Block customers when your case took place?
~Kathy: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common H&R Block problems)
~Kathy: "Track a Tax Return" was why I was trying to call.
~Kathy's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: I will never use H & R Block again. I had basically the same tax issues as last year when I used a local accountant. That accountant did my taxes much faster and I was charged $**. This year, **** taxes, I was charged $***. And I had to pay both Federal and State. I am disabled and my taxes were not that complicated. I left feeling cheated. From now on I will either do them myself or go back to my accountant.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Kathy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Kathy: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his H&R Block customer service problem that occurred on November 1st, 2017.