H2O Wireless: I have auto recharged for a year now,I have bee...
A H2O Wireless customer review by GetHuman user ~HoofCalled from November 21st, 2017
Background on ~HoofCalled's case
GetHuman: ~HoofCalled - can you tell our other H2O Wireless customers when your case took place?
~HoofCalled: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~HoofCalled a list of common H2O Wireless problems)
~HoofCalled: "Transfer Service" was why I was trying to call.
~HoofCalled's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HoofCalled: I have auto recharged for a year now,I have been trying to get auto-recharge **% since it started in Febuary, I get the "accounting department will call you about this issue", they never have! Why cant we just call or even be transfered to accounting since they are the only ones that can fix the issues with the "pay" portion of the account. They explain that they have no other way of contacting them other than sending on electronic messages, I find that highly suspicious! We need a better way to get problems solved other than talking to someone in another Country who does not completely understand me and vise versa!
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~HoofCalled: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HoofCalled: I'd give them a three out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~HoofCalled: For that I would say two out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~HoofCalled: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HoofCalled taken from his H2O Wireless customer service problem that occurred on November 19th, 2017.