H2O Wireless: I was calling H*O to get information on switchi...
A H2O Wireless customer review by GetHuman user ~raven098 from November 8th, 2017
Background on ~raven098's case
GetHuman: ~raven098 - can you tell our other H2O Wireless customers when your case took place?
~raven098: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~raven098 a list of common H2O Wireless problems)
~raven098: "Service problem" was why I was trying to call.
~raven098's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~raven098: I was calling H*O to get information on switching to their service. I waited a terribly long time after having to listen to * long menus. When I finally did get a representative, he did not speak very good english at all and could not explain to me what I needed to do to get switched over... he could not explain to me what a SIM card was! I just hung up. Needless to say, I won't be switching.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~raven098: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~raven098: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~raven098: For that I would say four out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~raven098: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~raven098 taken from his H2O Wireless customer service problem that occurred on November 3rd, 2017.