H2O Wireless: Second time I've called, spent long periods lis...
A H2O Wireless customer review by GetHuman user GetHuman-214849 from November 18th, 2017
Background on GetHuman-214849's case
GetHuman: GetHuman-214849 - can you tell our other H2O Wireless customers when your case took place?
GetHuman-214849: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214849 a list of common H2O Wireless problems)
GetHuman-214849: "Cancel Account" was why I was trying to call.
GetHuman-214849's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214849: Second time I've called, spent long periods listening to machines, finally got a PERSON, spoke english farly well, not like first call (Mexico? El Salvador?). First call, after ** mins, got the answer I wanted. Unfortunately, action promised was not taken-so, second call - after ** mins on hold, gave up & told VISA to block further charges, dispute last one. Thios is a TMobil subsidiary, I will tell everyone I know to avoid the WHOLE corp.!
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
GetHuman-214849: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214849: I'd give them a three out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
GetHuman-214849: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
GetHuman-214849: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214849 taken from his H2O Wireless customer service problem that occurred on November 11th, 2017.