H2O Wireless: What customer service? These people are the mos...
A H2O Wireless customer review by GetHuman user ~Old John from November 16th, 2017
Background on ~Old John's case
GetHuman: ~Old John - can you tell our other H2O Wireless customers when your case took place?
~Old John: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Old John a list of common H2O Wireless problems)
~Old John: "Overcharge/Strange charge" was why I was trying to call.
~Old John's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old John: What customer service? These people are the most incompetent I have ever encountered. After more than a week, they still can't seem to port my number. I get either a variety of excuses or get put on hold and left there.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Old John: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old John: I'd give them a four out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Old John: For that I would say three out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Old John: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old John taken from his H2O Wireless customer service problem that occurred on November 9th, 2017.