H2O Wireless: **:**:**)SUPPORT:Thank you for contacting H*ODE...
A H2O Wireless customer review by GetHuman user ~adam a&a cellular from November 17th, 2017
Background on ~adam a&a cellular's case
GetHuman: ~adam a&a cellular - can you tell our other H2O Wireless customers when your case took place?
~adam a&a cellular: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~adam a&a cellular a list of common H2O Wireless problems)
~adam a&a cellular: "Cancel service" was why I was trying to call.
~adam a&a cellular's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adam a&a cellular: **:**:**)SUPPORT:Thank you for contacting H*ODEALER please wait for the next Customer Relations Professional. ***:**:**)ADAM: CUSTOMER PHONE NUMBER ***-***-*******. *SUPPORT: Thank you for contacting customer service, my name is H*OREP IDA. How can I help you? *SUPPORT: Hi Adam *SUPPORT: How may I help you today? *SUPPORT: ADAM are you there? *ADAM: YES *ADAM: IS THIS NUMBER FULL Y WITH H*O NOW, IT WAS GIVING US PROBLEMS YESTURDAY *SUPPORT: I do apologize for the inconvenience, however, I'll be more than happy to assist you. * SUPPORT: what is the problem that you have? *ADAM: shows no service i wanna make sure if its fully active with h*o, that means the customer phone is bad *SUPPORT: the phone number is fine *SUPPORT: it is active *SUPPORT: turn the phone off and turn it back on *ADAM: ok, onw more thing whats the account number for the h*o ? *SUPPORT: For security purposes we will need for you to provide us the last * numbers you have talked or texted, please. *ADAM: im asking in g
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~adam a&a cellular: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adam a&a cellular: I'd give them a two out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~adam a&a cellular: For that I would say five out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~adam a&a cellular: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adam a&a cellular taken from his H2O Wireless customer service problem that occurred on November 14th, 2017.