HGTV Magazine: The website wouldn't allow me to change the cre...
A HGTV Magazine customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other HGTV Magazine customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to HGTV Magazine, and if so, how?
GetHuman: And which of these common HGTV Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common HGTV Magazine problems)
~Anonymous: "Cancel Subscription" was why I was trying to call.
~Anonymous's review of HGTV Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's HGTV Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The website wouldn't allow me to change the credit card number for automatic renewal (system problem). My problem was solved quickly by talking to a customer service rep.
GetHuman: Let's quantify your experience contacting HGTV Magazine. On a scale of 1 to 5, how easy is it go get help on a HGTV Magazine problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about HGTV Magazine's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other HGTV Magazine customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for HGTV Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his HGTV Magazine customer service problem that occurred on November 22nd, 2017.