HP turned a simple problem into a nightmare. A...
A HP customer review by GetHuman user ~small45 from November 5th, 2017
Background on ~small45's case
GetHuman: ~small45 - can you tell our other HP customers when your case took place?
~small45: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~small45 a list of common HP problems)
~small45: "Technical support" was why I was trying to call.
~small45's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~small45: HP turned a simple problem into a nightmare. An $** printer was DOA. I had to spend over * hours talking to Customer Service. They did not return calls as promised. Had to call them again & again. C.S. promised to take care of authorizing a return, but never did. i finally found the web address of their return center & spent over ** minutes "chatting". They refused to take the return because it was over the ** day period they allow. Only it wasn't if you count the notification time as the week I spent talking to customer service. Then I called a number the chat person gave me & spent another ** minutes on the phone before they told me they could not take the return because it was over the ** day period they allow. Then I waited another ** minutes before a supervisor came on the line, and finally authorized the return.**Anybody who buys from HP should have their head examined. HP, and American Corporations in general, have given new meaning to the Reagan slogan "just say no
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~small45: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~small45: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~small45: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~small45: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~small45 taken from his HP customer service problem that occurred on November 4th, 2017.