I have a HP Pavilan P**** Series. We know ther...
A HP customer review by GetHuman user ~lisa from November 12th, 2017
Background on ~lisa's case
GetHuman: ~lisa - can you tell our other HP customers when your case took place?
~lisa: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~lisa a list of common HP problems)
~lisa: "Where to buy" was why I was trying to call.
~lisa's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisa: I have a HP Pavilan P**** Series. We know there is a problem with the bios and the motherboard is defective. The HP REP thought I should BUY A NEW HP and HE WOULD GIVE ME $*** OFF THE PRICE. REALLY!!!! I can get that deal at my local office depot. We have been loyal HP customers for over ten years. We currently have * laptops and a desk top. I am going to look at a LENOVO now. I was on the phone with RAJAN over ** minutes. What a waste ot time.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~lisa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisa: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~lisa: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~lisa: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisa taken from his HP customer service problem that occurred on November 6th, 2017.