HP: I have been a loyal customer BUT, I was told I...
A HP customer review by GetHuman user GetHuman-430904 from November 24th, 2017
Background on GetHuman-430904's case
GetHuman: GetHuman-430904 - can you tell our other HP customers when your case took place?
GetHuman-430904: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430904 a list of common HP problems)
GetHuman-430904: "Device Support" was why I was trying to call.
GetHuman-430904's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430904: I have been a loyal customer BUT, I was told I had a virus on my HP ENVY Touchsmart m* Sleekbook and on hold for over an hour. I just wanted my laptop to be free of the virus. After spending another * hours watching a technician fix my computer he said it was not a virus but that my Laptop was overheating, saying that I did not have a virus. After getting it checked out by another person (not affiliated with NP Company)they found numerous viruses on my laptop. I am not very happy with my service.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
GetHuman-430904: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430904: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
GetHuman-430904: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
GetHuman-430904: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430904 taken from his HP customer service problem that occurred on November 18th, 2017.