HP: First agent was East Indian, and clearly did no...
A HP customer review by GetHuman user ~Sofi7 from November 24th, 2017
Background on ~Sofi7's case
GetHuman: ~Sofi7 - can you tell our other HP customers when your case took place?
~Sofi7: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Sofi7 a list of common HP problems)
~Sofi7: "Repairs" was why I was trying to call.
~Sofi7's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sofi7: First agent was East Indian, and clearly did not have a good grasp of the English language. Asked me if I had "called the computer people" to figure out how to fix the WiFi issue the printer is causing, then twice asked me to "take a message" when she meant to ask me to hold for the supervisor that I'd requested. The supervisor spoke, and understood, English perfectly well. Issue resolved with help of supervisor.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Sofi7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sofi7: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Sofi7: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~Sofi7: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sofi7 taken from his HP customer service problem that occurred on November 18th, 2017.