HP: Spent $*** for a shotty product, got a refurbis...
A HP customer review by GetHuman user ~Anonymous from November 14th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other HP customers when your case took place?
~Anonymous: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common HP problems)
~Anonymous: "Warranty Claim" was why I was trying to call.
~Anonymous's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Spent $*** for a shotty product, got a refurbished replacement with the EXACT same issue I was having with my original shotty product, got charged twice and when I refused to give my CC information a SECOND time, I got no assistance what-so-ever. Now im back to using my original **** Cannon ink jet printer. HP *****
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his HP customer service problem that occurred on November 11th, 2017.