HP: Our wait time was actually about ** seconds! Ou...
A HP customer review by GetHuman user ~Mal from November 27th, 2017
Background on ~Mal's case
GetHuman: ~Mal - can you tell our other HP customers when your case took place?
~Mal: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Mal a list of common HP problems)
~Mal: "Warranty Claim" was why I was trying to call.
~Mal's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mal: Our wait time was actually about ** seconds! Our customer service rep was wonderful. She had our new printer set up in no time and was as patient and polite as can be. She then offered to transfer our call to someone who could set up our iPads and IPhones to print from the P****. Once again, the customer service represenative was patiient and great to work with.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Mal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mal: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Mal: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Mal: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mal taken from his HP customer service problem that occurred on November 23rd, 2017.