HP: accent just a little difficult to understand, b...
A HP customer review by GetHuman user ~Jody Otto from November 22nd, 2017
Background on ~Jody Otto's case
GetHuman: ~Jody Otto - can you tell our other HP customers when your case took place?
~Jody Otto: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Jody Otto a list of common HP problems)
~Jody Otto: "Warranty claim" was why I was trying to call.
~Jody Otto's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jody Otto: accent just a little difficult to understand, but very helpful in my setup
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Jody Otto: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jody Otto: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Jody Otto: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Jody Otto: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jody Otto taken from his HP customer service problem that occurred on November 13th, 2017.