HSBC (US): Could not get any help with my issue -had to go...
A HSBC (US) customer review by GetHuman user GetHuman-101455 from November 24th, 2017
Background on GetHuman-101455's case
GetHuman: GetHuman-101455 - can you tell our other HSBC (US) customers when your case took place?
GetHuman-101455: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-101455 a list of common HSBC (US) problems)
GetHuman-101455: "Question" was why I was trying to call.
GetHuman-101455's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-101455: Could not get any help with my issue -had to go to the branch and had the same problem. Now I know why I don't bank with HSBC. I was trying to cash in the rewards on my husband's card and did everything they asked, went to branch, made copies, went back to branch and now was told I am not entitled to the rewards points on my husband's credit card.
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
GetHuman-101455: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-101455: I'd give them a one out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
GetHuman-101455: For that I would say four out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
GetHuman-101455: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-101455 taken from his HSBC (US) customer service problem that occurred on November 17th, 2017.