HSBC (US): The woman didn't understand what a Credit Repor...
A HSBC (US) customer review by GetHuman user ~Get off my credit report from November 5th, 2017
Background on ~Get off my credit report's case
GetHuman: ~Get off my credit report - can you tell our other HSBC (US) customers when your case took place?
~Get off my credit report: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~Get off my credit report a list of common HSBC (US) problems)
~Get off my credit report: "Setup an account" was why I was trying to call.
~Get off my credit report's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get off my credit report: The woman didn't understand what a Credit Report was and kept insisting I be more specific. Her manager was even less helpful
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~Get off my credit report: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get off my credit report: I'd give them a one out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~Get off my credit report: For that I would say one out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~Get off my credit report: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get off my credit report taken from his HSBC (US) customer service problem that occurred on October 31st, 2017.