Haband: I spoke with Mikko. Had to put me on hold to c...
A Haband customer review by GetHuman user ~consumer from November 16th, 2017
Background on ~consumer's case
GetHuman: ~consumer - can you tell our other Haband customers when your case took place?
~consumer: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~consumer a list of common Haband problems)
~consumer: "Overcharge/Strange charge" was why I was trying to call.
~consumer's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~consumer: I spoke with Mikko. Had to put me on hold to check the order as it had a rip in the bag when it just arrived today. Missing blue top and a free pendulum clock. I also requested to have the sheet set cancelled that was on back order as the * I received. I asked her to please listen carefully as she thought I was talking about * sets of blue sheets and not a blue top. Easy to mix up. The items that did arrive were in good, clean condition and inside of clear plastic bags. My personal idea is the hard clock got jammed on a belt that moves the package's around in a sorting plant. It was in such thin plastic that it easily could have got caught as it should have been in a box. She was nice, and said she would cancel the back ordered sheets and also the credit for top will not show up for another *-* weeks. This is a very long time to wait for $*.** credit.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~consumer: I'd give them a two out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~consumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Haband customers?
~consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~consumer taken from his Haband customer service problem that occurred on November 13th, 2017.