Haband: Zipper broke off jeans before they were even wo...
A Haband customer review by GetHuman user ~Frugal Shopper from November 16th, 2017
Background on ~Frugal Shopper's case
GetHuman: ~Frugal Shopper - can you tell our other Haband customers when your case took place?
~Frugal Shopper: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~Frugal Shopper a list of common Haband problems)
~Frugal Shopper: "Complaint" was why I was trying to call.
~Frugal Shopper's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frugal Shopper: Zipper broke off jeans before they were even worn. I wasn't paying shipping to return them. She said we wouldn't be charged to return. Let's see if she's right.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~Frugal Shopper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frugal Shopper: I'd give them a five out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~Frugal Shopper: For that I would say two out of five.
GetHuman: And finally- any advice for other Haband customers?
~Frugal Shopper: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frugal Shopper taken from his Haband customer service problem that occurred on November 9th, 2017.