Haier Appliances: I have heard of the runaround, well, this compa...
A Haier Appliances customer review by GetHuman user GetHuman-107669 from November 17th, 2017
Background on GetHuman-107669's case
GetHuman: GetHuman-107669 - can you tell our other Haier Appliances customers when your case took place?
GetHuman-107669: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107669 a list of common Haier Appliances problems)
GetHuman-107669: "Where to buy" was why I was trying to call.
GetHuman-107669's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107669: I have heard of the runaround, well, this company is skilled at this exercise. They have people who can frustrate a customer beyond belief. You get the feeling all they want you to do is wish you never selected the product. That way they can diminish the amount of people who complain. There are managers who don't even pick up the phone because they don't want to deal with a frustrated customer.
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
GetHuman-107669: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107669: I'd give them a five out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
GetHuman-107669: For that I would say one out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
GetHuman-107669: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107669 taken from his Haier Appliances customer service problem that occurred on November 8th, 2017.