Haier Appliances: It has been over * weeks and my refrigerator is...
A Haier Appliances customer review by GetHuman user ~oc.singer from November 15th, 2017
Background on ~oc.singer's case
GetHuman: ~oc.singer - can you tell our other Haier Appliances customers when your case took place?
~oc.singer: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~oc.singer a list of common Haier Appliances problems)
~oc.singer: "Technical support" was why I was trying to call.
~oc.singer's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oc.singer: It has been over * weeks and my refrigerator is still not fixed. The refrigerator is only * months old and has leaked out the freon. Haier says that I just have to wait for their technician to fix it, no exchanges and definitely no refunds. Lost hundreds in spoiled food, plus eating out every meal for * weeks not knowing when they will show up.
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~oc.singer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oc.singer: I'd give them a five out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~oc.singer: For that I would say one out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~oc.singer: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oc.singer taken from his Haier Appliances customer service problem that occurred on November 10th, 2017.