Harbor Freight Tool Company: Been trying to get an answer for more than an h...
A Harbor Freight Tool Company customer review by GetHuman user ~Douglas from November 21st, 2017
Background on ~Douglas's case
GetHuman: ~Douglas - can you tell our other Harbor Freight Tool Company customers when your case took place?
~Douglas: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Douglas a list of common Harbor Freight Tool Company problems)
~Douglas: "Repairs" was why I was trying to call.
~Douglas's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Douglas: Been trying to get an answer for more than an hour now... STILL HAVEN'T REACH ANYONE. Have called your service twice & have been on hold, actually, I'm still on hold as I'm typing this... RIDICULOUS !!!!! You shouldn't state: We'll be with you in just a moment, UNLESS Your Moment is over an hour long !!!
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~Douglas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Douglas: I'd give them a five out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~Douglas: For that I would say five out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~Douglas: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Douglas taken from his Harbor Freight Tool Company customer service problem that occurred on November 15th, 2017.