Harbor Freight Tool Company: Harbor freight cancelled my order via email at...
A Harbor Freight Tool Company customer review by GetHuman user GetHuman-142790 from November 15th, 2017
Background on GetHuman-142790's case
GetHuman: GetHuman-142790 - can you tell our other Harbor Freight Tool Company customers when your case took place?
GetHuman-142790: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-142790 a list of common Harbor Freight Tool Company problems)
GetHuman-142790: "Complaint" was why I was trying to call.
GetHuman-142790's review of Harbor Freight Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-142790: Harbor freight cancelled my order via email at *:** PM. (after waiting on back order for * months) After speaking with two operators both told me they could do nothing. Harbor Freight cannot reinstate a cancelled order. I was told to wait until tomorrow. If you ate going to do business at * pm, take orders at * pm you had better be ready to solve problems at * pm.*Poor quality like many of the tools they sell.
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
GetHuman-142790: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-142790: I'd give them a five out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
GetHuman-142790: For that I would say four out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
GetHuman-142790: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-142790 taken from his Harbor Freight Tool Company customer service problem that occurred on November 10th, 2017.