Hartford Courant: It is inconceivable to me that a local paper ha...
A Hartford Courant customer review by GetHuman user ~Nancy from November 15th, 2017
Background on ~Nancy's case
GetHuman: ~Nancy - can you tell our other Hartford Courant customers when your case took place?
~Nancy: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Hartford Courant, and if so, how?
GetHuman: And which of these common Hartford Courant customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy a list of common Hartford Courant problems)
~Nancy: "Complaint" was why I was trying to call.
~Nancy's review of Hartford Courant customer service
GetHuman: So how would you sum up your experience for GetHuman's Hartford Courant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy: It is inconceivable to me that a local paper has NO LOCAL service number. I have called numerous times only to reach the Philippines each time. They told me that it is impossible to speak with someone in the USA. I constantly received the same person (with a different name) each time I called. All she kept asking me for is my credit card number to restart my delivery. Give my credit card number to someone in the Philippines? I think NOT!!! Get with it Hartford Courant. I am totally disillusioned. At least if I call the Journal Inquirer I talk with someone in Manchester, CT. I will spread the word.
GetHuman: Let's quantify your experience contacting Hartford Courant. On a scale of 1 to 5, how easy is it go get help on a Hartford Courant problem?
~Nancy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy: I'd give them a one out of five on communication.
GetHuman: And what about Hartford Courant's ability to quickly and effectively address your problem?
~Nancy: For that I would say one out of five.
GetHuman: And finally- any advice for other Hartford Courant customers?
~Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Hartford Courant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy taken from his Hartford Courant customer service problem that occurred on November 10th, 2017.