HealthCare.gov: My issue was clearly beyond their comprehension...
A HealthCare.gov customer review by GetHuman user ~Not Helped from November 26th, 2017
Background on ~Not Helped's case
GetHuman: ~Not Helped - can you tell our other HealthCare.gov customers when your case took place?
~Not Helped: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Helped a list of common HealthCare.gov problems)
~Not Helped: "Cancel coverage" was why I was trying to call.
~Not Helped's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Helped: My issue was clearly beyond their comprehension. Somehow my application was deleted by a previous customer service rep and all they said was there is nothing they can do about it. They had no advice as to how I could get coverage with no application record online. They are inept!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Not Helped: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Helped: I'd give them a two out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Not Helped: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Not Helped: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Helped taken from his HealthCare.gov customer service problem that occurred on November 24th, 2017.