Healthypets.com: * sales reps told me * different lies about my...
A Healthypets.com customer review by GetHuman user ~heidimsw from November 16th, 2017
Background on ~heidimsw's case
GetHuman: ~heidimsw - can you tell our other Healthypets.com customers when your case took place?
~heidimsw: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Healthypets.com, and if so, how?
GetHuman: And which of these common Healthypets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~heidimsw a list of common Healthypets.com problems)
~heidimsw: "Change order" was why I was trying to call.
~heidimsw's review of Healthypets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Healthypets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heidimsw: * sales reps told me * different lies about my order status, credit card charge, and delivery address. They also refused to cancel my order even though the products had not yet left the warehouse. This is a shady company and they've had MANY complaints filed on them with the BBB. (I didn't know that before placing my order). Buyer beware!
GetHuman: Let's quantify your experience contacting Healthypets.com. On a scale of 1 to 5, how easy is it go get help on a Healthypets.com problem?
~heidimsw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heidimsw: I'd give them a four out of five on communication.
GetHuman: And what about Healthypets.com's ability to quickly and effectively address your problem?
~heidimsw: For that I would say one out of five.
GetHuman: And finally- any advice for other Healthypets.com customers?
~heidimsw: Call them early in the day or late. Don't forget any personal or account information you might need for Healthypets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heidimsw taken from his Healthypets.com customer service problem that occurred on November 14th, 2017.
Healthypets.com
1.00 of 5 stars | 3 reviews
~heidimsw's Healthypets.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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