Healthypets.com: I placed an order on a Sat. night. The order co...
A Healthypets.com customer review by GetHuman user ~heidimsw from November 16th, 2017
Background on ~heidimsw's case
GetHuman: ~heidimsw - can you tell our other Healthypets.com customers when your case took place?
~heidimsw: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Healthypets.com, and if so, how?
GetHuman: And which of these common Healthypets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~heidimsw a list of common Healthypets.com problems)
~heidimsw: "Change order" was why I was trying to call.
~heidimsw's review of Healthypets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Healthypets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heidimsw: I placed an order on a Sat. night. The order confirmation email showed the address was missing the house * and the word "road". I tried to go to "my account" on their web site, but the site didn't let me change anything, even though it said, "we have * addresses connected to your account". So I called. No one answered. Just an outgoing message. When I called again on Sunday, no one answered. Then I called again on Tuesday (Monday was a holiday), and was told I "should have called" over the weekend. Um...I DID! I was then told that there was "nothing" that could be done to fix the address issue because the package had "probably" already left the warehouse. The receptionist talked down to me, gave me excuses and tried to lie to me. I asked for a confirmation email that specified whether my package had indeed left the warehouse. She said she's email me EITHER way. I never got an email. So I called back. And I was on hold for FIFTEEN minutes. Then I was told that the package HAD left the w
GetHuman: Let's quantify your experience contacting Healthypets.com. On a scale of 1 to 5, how easy is it go get help on a Healthypets.com problem?
~heidimsw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heidimsw: I'd give them a one out of five on communication.
GetHuman: And what about Healthypets.com's ability to quickly and effectively address your problem?
~heidimsw: For that I would say one out of five.
GetHuman: And finally- any advice for other Healthypets.com customers?
~heidimsw: Call them early in the day or late. Don't forget any personal or account information you might need for Healthypets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heidimsw taken from his Healthypets.com customer service problem that occurred on November 13th, 2017.