Hearthware, Inc.: Bought this product from QVC. Wanted to order a...
A Hearthware, Inc. customer review by GetHuman user ~Bill Sickles from November 21st, 2017
Background on ~Bill Sickles's case
GetHuman: ~Bill Sickles - can you tell our other Hearthware, Inc. customers when your case took place?
~Bill Sickles: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Sickles a list of common Hearthware, Inc. problems)
~Bill Sickles: "Where to buy" was why I was trying to call.
~Bill Sickles's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Sickles: Bought this product from QVC. Wanted to order a rack and pan. Waiting on the phone for ** min is unacceptable. The operator had no idea what she was doing. She kept asking same question over and over. Awful Awful service.
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
~Bill Sickles: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Sickles: I'd give them a four out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
~Bill Sickles: For that I would say one out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
~Bill Sickles: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Sickles taken from his Hearthware, Inc. customer service problem that occurred on November 17th, 2017.