Hearthware, Inc.: I WAS ON HOLD FOR ** MINUTES,,THEN GOT AGGRIVAT...
A Hearthware, Inc. customer review by GetHuman user GetHuman-139184 from November 13th, 2017
Background on GetHuman-139184's case
GetHuman: GetHuman-139184 - can you tell our other Hearthware, Inc. customers when your case took place?
GetHuman-139184: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139184 a list of common Hearthware, Inc. problems)
GetHuman-139184: "Complaint" was why I was trying to call.
GetHuman-139184's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139184: I WAS ON HOLD FOR ** MINUTES,,THEN GOT AGGRIVATED AND HUNG UP...POOR .POOR CUSTOMER SERVICE!!!!!! WHAT DO YOU ONLY HAVE * PERSON THERE ANSWERING THE PHONES??? ** MINUTES ON HOLD...THIS IS RIDICKLOUS......YOU NEED MORE HELP ON THE PHONES,,,,,PEOPLE ARE NOT GOING TO BUY ANN OF YOUR PRODUCTS ,IF THE GET CUSTOMER SERVICE LIKE THIS!!
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
GetHuman-139184: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139184: I'd give them a three out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
GetHuman-139184: For that I would say five out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
GetHuman-139184: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139184 taken from his Hearthware, Inc. customer service problem that occurred on November 7th, 2017.