Hearthware, Inc.: bought * for the price of one end up paying mor...
A Hearthware, Inc. customer review by GetHuman user GetHuman-105956 from November 16th, 2017
Background on GetHuman-105956's case
GetHuman: GetHuman-105956 - can you tell our other Hearthware, Inc. customers when your case took place?
GetHuman-105956: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105956 a list of common Hearthware, Inc. problems)
GetHuman-105956: "Warranty claim" was why I was trying to call.
GetHuman-105956's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105956: bought * for the price of one end up paying more that if I buy them separate. It is ridiculous the cookware doesn't even works. bought it more than * months ago never use it. What I was charged is not what I was told. These people are scaming customers. Ask for help and lady said can't because ** days passed already.
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
GetHuman-105956: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105956: I'd give them a five out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
GetHuman-105956: For that I would say five out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
GetHuman-105956: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105956 taken from his Hearthware, Inc. customer service problem that occurred on November 14th, 2017.