Hearthware, Inc.: I ordered * for the price of one.....asked agen...
A Hearthware, Inc. customer review by GetHuman user ~sklessig from November 19th, 2017
Background on ~sklessig's case
GetHuman: ~sklessig - can you tell our other Hearthware, Inc. customers when your case took place?
~sklessig: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~sklessig a list of common Hearthware, Inc. problems)
~sklessig: "Warranty claim" was why I was trying to call.
~sklessig's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sklessig: I ordered * for the price of one.....asked agent if I was getting * or * sets of free gifts, she said *...only rec'd * cooktops, emailed and received a response pretty quickly, but was told there were no free gifts. It plainly states on infomercial there are *! emailed again and they said they would review my ordering phone call. they called and said there was Miscommunication or confusing communication between the agent and I! they would offer me the set of Free things if I paid another $**.** p&h OMG, I already paid $**.** to get the * cook tops to my house......but since it doesn't seem as easy as they state to find cookware that will work with it, I gave in so I can actually use it! SCAM City I sure hope it actually works as good as stated!!!
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
~sklessig: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sklessig: I'd give them a one out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
~sklessig: For that I would say two out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
~sklessig: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sklessig taken from his Hearthware, Inc. customer service problem that occurred on November 18th, 2017.