Hefty Brands: I bought * boxes of ziploc like bags and they w...
A Hefty Brands customer review by GetHuman user ~helenlovesmehdi from November 11th, 2017
Background on ~helenlovesmehdi's case
GetHuman: ~helenlovesmehdi - can you tell our other Hefty Brands customers when your case took place?
~helenlovesmehdi: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Hefty Brands, and if so, how?
GetHuman: And which of these common Hefty Brands customer issues best describes the reason you wanted to talk to them?
(Shows ~helenlovesmehdi a list of common Hefty Brands problems)
~helenlovesmehdi: "Technical support" was why I was trying to call.
~helenlovesmehdi's review of Hefty Brands customer service
GetHuman: So how would you sum up your experience for GetHuman's Hefty Brands customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helenlovesmehdi: I bought * boxes of ziploc like bags and they were messed up. No **** phone number on boxes either. I called and they said they can replace * and I can wait * weeks to get coupons (what if bags **** again?) and I have to send * boxes back to get the other box replaced. I said I dont have a problem sending them back(I'll send them the bags that messed up), but I dont want pay postage. They are going to and postage envelope will take a month. OMG
GetHuman: Let's quantify your experience contacting Hefty Brands. On a scale of 1 to 5, how easy is it go get help on a Hefty Brands problem?
~helenlovesmehdi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helenlovesmehdi: I'd give them a one out of five on communication.
GetHuman: And what about Hefty Brands's ability to quickly and effectively address your problem?
~helenlovesmehdi: For that I would say one out of five.
GetHuman: And finally- any advice for other Hefty Brands customers?
~helenlovesmehdi: Call them early in the day or late. Don't forget any personal or account information you might need for Hefty Brands to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helenlovesmehdi taken from his Hefty Brands customer service problem that occurred on November 9th, 2017.
Hefty Brands
2.00 of 5 stars | 3 reviews
~helenlovesmehdi's Hefty Brands Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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