Hertz - Customer Support: ****:*FYI: I have not started to plan the detai...
A Hertz - Customer Support customer review by GetHuman user ~antryin from November 25th, 2017
Background on ~antryin's case
GetHuman: ~antryin - can you tell our other Hertz - Customer Support customers when your case took place?
~antryin: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~antryin a list of common Hertz - Customer Support problems)
~antryin: "Cancel booking" was why I was trying to call.
~antryin's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~antryin: ****:*FYI: I have not started to plan the details for my holiday yet and HERTZ CAR RENTAL is already the pain I did not want to deal with. I made a prepaid reservation through Travel-Hawaii for December and when I called Hertz to add my GOLD PLUS rewards card to the reservation I was turned down saying that it should have been added at the time of reservation.*Moreover, Hertz is charging me $**.** per day to add my spouse as an additional driver.*I have NEVER faced this issue with ENTERPRISE. They add my rewards number anytime and have been so graceful in dealing with me on the helpline.*Here I was sternly told to cancel my reservation and re-book. Also the person who put me on hold never came back when I asked for her supervisor.*When I made the second Call Pat (Employee No: ****) who is supposed to be the highest level manager I could reach says there is no way to deal with my issue. I have to live with it and wished me a Merry Christmas.*I was also told it was a federal offence to
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~antryin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~antryin: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~antryin: For that I would say four out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~antryin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~antryin taken from his Hertz - Customer Support customer service problem that occurred on November 23rd, 2017.