Hertz - Customer Support: Had a car rental for my company and prepaid by...
A Hertz - Customer Support customer review by GetHuman user ~HR from November 22nd, 2017
Background on ~HR's case
GetHuman: ~HR - can you tell our other Hertz - Customer Support customers when your case took place?
~HR: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~HR a list of common Hertz - Customer Support problems)
~HR: "Make a booking" was why I was trying to call.
~HR's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HR: Had a car rental for my company and prepaid by my company. Was told that they wanted to keep my personal credit card info for record. After returning car, I saw that Hertz charged me the full amount. Had to complain to my company and have them resolve it, because Hertz customer service was of no help.*rented a car from Hertz yesterday for a week for my wife. They posted the estimated charge*$*** to my credit card. I was told that the additional $*** was a place holder as a deposit. When I asked why they did not tell us about it, they said that it is the policy. I was transferred to a supervisor who promptly disconnected the call. I placed a call again to customer service and was connected after ** minutes wait (asked if it was being recorded, and was told yes. I wanted it recorded).I was again told that it was Hertz policy to add a $*** deposit and was told they were sorry. I told Hertz that we were not informed about this verbally or in writing and the customer rep said she cannot co
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~HR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HR: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~HR: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~HR: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HR taken from his Hertz - Customer Support customer service problem that occurred on November 13th, 2017.