Hertz - Customer Support: I spoke to Ty (****) and she offered me **.** d...
A Hertz - Customer Support customer review by GetHuman user GetHuman-255613 from November 26th, 2017
Background on GetHuman-255613's case
GetHuman: GetHuman-255613 - can you tell our other Hertz - Customer Support customers when your case took place?
GetHuman-255613: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255613 a list of common Hertz - Customer Support problems)
GetHuman-255613: "Insurance claim" was why I was trying to call.
GetHuman-255613's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255613: I spoke to Ty (****) and she offered me **.** dollars off my next Hertz rental and **.** to my charge for the WORST rental experience that I have EVER had. I told her that I was not satisfied and asked for another contact. She would not give me another person to speak to,not another phone number. Can some please call me to resolve this to my satisfaction? ***.***.****, Mrs. Healey. I cannot pay for the charges until I hear from someone who can help me. This is a matter of principle.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
GetHuman-255613: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255613: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
GetHuman-255613: For that I would say four out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
GetHuman-255613: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255613 taken from his Hertz - Customer Support customer service problem that occurred on November 16th, 2017.