Hertz - Customer Support: I was hung up on for asking if the customer ser...
A Hertz - Customer Support customer review by GetHuman user ~vickerydm@aol.com from November 24th, 2017
Background on ~vickerydm@aol.com's case
GetHuman: ~vickerydm@aol.com - can you tell our other Hertz - Customer Support customers when your case took place?
~vickerydm@aol.com: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~vickerydm@aol.com a list of common Hertz - Customer Support problems)
~vickerydm@aol.com: "Missing item" was why I was trying to call.
~vickerydm@aol.com's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vickerydm@aol.com: I was hung up on for asking if the customer service lady checked both airport locations in the Atlanta area. As a Gold member I was blown away by this lady's horrible service. She was rude and did not want to talk to me. She hung up on me at **:**am on *****. I may move my Gold status to another company. I needed to book a ** passenger van for a week. That is at least a $*** rental this lady lost the company...and maybe all my business.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~vickerydm@aol.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vickerydm@aol.com: I'd give them a four out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~vickerydm@aol.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~vickerydm@aol.com: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vickerydm@aol.com taken from his Hertz - Customer Support customer service problem that occurred on November 20th, 2017.