Hertz - Customer Support: Had a rental made at the airport and the person...
A Hertz - Customer Support customer review by GetHuman user GetHuman-230843 from November 26th, 2017
Background on GetHuman-230843's case
GetHuman: GetHuman-230843 - can you tell our other Hertz - Customer Support customers when your case took place?
GetHuman-230843: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230843 a list of common Hertz - Customer Support problems)
GetHuman-230843: "Make a booking" was why I was trying to call.
GetHuman-230843's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230843: Had a rental made at the airport and the person picking the car up did not have the credit card on him that the rental was made on. Customer service (billing) told me that there was a $**.** cancellation fee. Will never use Hertz rental again.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
GetHuman-230843: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230843: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
GetHuman-230843: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
GetHuman-230843: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230843 taken from his Hertz - Customer Support customer service problem that occurred on November 25th, 2017.