Hertz - Customer Support: Hertz Frankfurt decided to charge me *** Euro b...
A Hertz - Customer Support customer review by GetHuman user ~ileahu from November 20th, 2017
Background on ~ileahu's case
GetHuman: ~ileahu - can you tell our other Hertz - Customer Support customers when your case took place?
~ileahu: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~ileahu a list of common Hertz - Customer Support problems)
~ileahu: "Make a booking" was why I was trying to call.
~ileahu's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ileahu: Hertz Frankfurt decided to charge me *** Euro because there was damage to the rim of the car. I've talked * times to an agent at the location who promised to send me the damage report yet * weeks later I still don't have anything and no one's been answer the phone for a week. Stay away from Hertz you'll lose your money and your time!
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~ileahu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ileahu: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~ileahu: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~ileahu: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ileahu taken from his Hertz - Customer Support customer service problem that occurred on November 14th, 2017.