Hertz - Customer Support: Hertz charges you fees based on mileage if you...
A Hertz - Customer Support customer review by GetHuman user ~CA Coastal from November 24th, 2017
Background on ~CA Coastal's case
GetHuman: ~CA Coastal - can you tell our other Hertz - Customer Support customers when your case took place?
~CA Coastal: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~CA Coastal a list of common Hertz - Customer Support problems)
~CA Coastal: "Loyalty program" was why I was trying to call.
~CA Coastal's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CA Coastal: Hertz charges you fees based on mileage if you use your frequent mile number to acquire FF miles. Never was told this and thusly my bill was higher than it was said it would be.*Also, I wrote a fairly negative review and they automatically gave it FOUR stars on their website. I noticed other negative reviews were given even * stars. Total mispresentation for those customers at star aggregate instead of specific verbiage.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~CA Coastal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CA Coastal: I'd give them a three out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~CA Coastal: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~CA Coastal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CA Coastal taken from his Hertz - Customer Support customer service problem that occurred on November 17th, 2017.