Hertz - Customer Support: I was charged for Platepass through Hertz and n...
A Hertz - Customer Support customer review by GetHuman user ~Mary from November 23rd, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Hertz - Customer Support customers when your case took place?
~Mary: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Hertz - Customer Support problems)
~Mary: "Complaint" was why I was trying to call.
~Mary's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: I was charged for Platepass through Hertz and not only was charged $* for the toll, but $*.** fee for everyday I rented the car. No one explained this to me when I rented the car. It is in the small print in their contract!! Not happy!
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a four out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Mary: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Mary: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Hertz - Customer Support customer service problem that occurred on November 21st, 2017.