HigherOne: This so called back is a joke. Maybe one out o...

A HigherOne customer review by GetHuman user ~Mad mom from November 20th, 2017

Background on ~Mad mom's case

GetHuman: ~Mad mom - can you tell our other HigherOne customers when your case took place?
~Mad mom: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to HigherOne, and if so, how?
~Mad mom: I used the 855-327-9411 number I found for on the GetHuman HigherOne customer phone number page I was on: HigherOne Customer Service Phone Number
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad mom a list of common HigherOne problems)
~Mad mom: "Overcharge/Strange charge" was why I was trying to call.

~Mad mom's review of HigherOne customer service

GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad mom: This so called back is a joke. Maybe one out of three ATM on campus ever work. They are always out of order. There is a fee for everything from using your pin number to make a purchase, to transferring my own money into a real bank. If you are smart you will open an account, and never let any refunds go to these people. They steal students money legally.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Mad mom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad mom: I'd give them a three out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Mad mom: For that I would say two out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Mad mom: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad mom taken from his HigherOne customer service problem that occurred on November 12th, 2017.

HigherOne

2.56 of 5 stars | 93 reviews

~Mad mom's HigherOne Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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