Hisense Appliances: Returned a dehumidifier less then a year old us...
A Hisense Appliances customer review by GetHuman user ~clt from November 28th, 2017
Background on ~clt's case
GetHuman: ~clt - can you tell our other Hisense Appliances customers when your case took place?
~clt: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Hisense Appliances, and if so, how?
GetHuman: And which of these common Hisense Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~clt a list of common Hisense Appliances problems)
~clt: "Technical support" was why I was trying to call.
~clt's review of Hisense Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Hisense Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clt: Returned a dehumidifier less then a year old used for * months and stored for the winter after it failed to work in the spring(at my expense $**.**). Hisense received it ******* . Said I would receive a replacement in *-** days. After calls ****,***,***, *** and a e-mail *** stating they would be in contact I'm still waiting.DO NOT BUY anything from this company they don't understand customer service.
GetHuman: Let's quantify your experience contacting Hisense Appliances. On a scale of 1 to 5, how easy is it go get help on a Hisense Appliances problem?
~clt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clt: I'd give them a four out of five on communication.
GetHuman: And what about Hisense Appliances's ability to quickly and effectively address your problem?
~clt: For that I would say five out of five.
GetHuman: And finally- any advice for other Hisense Appliances customers?
~clt: Call them early in the day or late. Don't forget any personal or account information you might need for Hisense Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clt taken from his Hisense Appliances customer service problem that occurred on November 19th, 2017.