Holiday Inn Club Vacations: i tried calling yesterday to cancell my reserva...
A Holiday Inn Club Vacations customer review by GetHuman user ~bcwb74@aol.com from November 28th, 2017
Background on ~bcwb74@aol.com's case
GetHuman: ~bcwb74@aol.com - can you tell our other Holiday Inn Club Vacations customers when your case took place?
~bcwb74@aol.com: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Holiday Inn Club Vacations, and if so, how?
GetHuman: And which of these common Holiday Inn Club Vacations customer issues best describes the reason you wanted to talk to them?
(Shows ~bcwb74@aol.com a list of common Holiday Inn Club Vacations problems)
~bcwb74@aol.com: "Cancel booking" was why I was trying to call.
~bcwb74@aol.com's review of Holiday Inn Club Vacations customer service
GetHuman: So how would you sum up your experience for GetHuman's Holiday Inn Club Vacations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bcwb74@aol.com: i tried calling yesterday to cancell my reservation *******. i was put on hold i waited for ** min i put my number in for a call back . i waited over an hour. i called * more times * oclock came i got through to a person on a diffrent number she gave us an address to email to my wife used her job email she is loosing her job i am on a didabiltyincome.we needed the money to pay bills we were told no refund . after calling yesterday and having the same girl put me through markerting * times when i asked her not to she told me that they would take care of me . i asked her about her speical number that she had it was the same one that i had . it was a joke and no call back in * hours . we travel with a lacrosse team and stay in holiday inns. i will nit stay in a holiday inn again the last one i went to had a green pool.i will do my best to discorage the team to book at another hotel next time. last time i was the only one that stayed in a holiday in the others stayed at the marriot. that
GetHuman: Let's quantify your experience contacting Holiday Inn Club Vacations. On a scale of 1 to 5, how easy is it go get help on a Holiday Inn Club Vacations problem?
~bcwb74@aol.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bcwb74@aol.com: I'd give them a two out of five on communication.
GetHuman: And what about Holiday Inn Club Vacations's ability to quickly and effectively address your problem?
~bcwb74@aol.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Holiday Inn Club Vacations customers?
~bcwb74@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for Holiday Inn Club Vacations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bcwb74@aol.com taken from his Holiday Inn Club Vacations customer service problem that occurred on November 18th, 2017.
Holiday Inn Club Vacations
1.00 of 5 stars | 12 reviews
~bcwb74@aol.com's Holiday Inn Club Vacations Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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