Home Direct: service rep attempted to assist, but lacked muc...
A Home Direct customer review by GetHuman user ~tongonation from November 23rd, 2017
Background on ~tongonation's case
GetHuman: ~tongonation - can you tell our other Home Direct customers when your case took place?
~tongonation: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Home Direct, and if so, how?
GetHuman: And which of these common Home Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~tongonation a list of common Home Direct problems)
~tongonation: "Where to buy" was why I was trying to call.
~tongonation's review of Home Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tongonation: service rep attempted to assist, but lacked much basic information I was looking for (e.g., when did HD get the shipment for transport to me). I assumed that when they got the item, they would have to sign something saying the got it, and when they delivered it to the local shipper, they would have the local sign that they got it. they said they didn't know when they got it. I asked how they knew they still had it in transport. they said that local would sign that they got it. When I pointed out that that probably meant they signed something when the got it, rep hung up on me.
GetHuman: Let's quantify your experience contacting Home Direct. On a scale of 1 to 5, how easy is it go get help on a Home Direct problem?
~tongonation: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tongonation: I'd give them a one out of five on communication.
GetHuman: And what about Home Direct's ability to quickly and effectively address your problem?
~tongonation: For that I would say three out of five.
GetHuman: And finally- any advice for other Home Direct customers?
~tongonation: Call them early in the day or late. Don't forget any personal or account information you might need for Home Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tongonation taken from his Home Direct customer service problem that occurred on November 13th, 2017.
Home Direct
2.00 of 5 stars | 7 reviews
~tongonation's Home Direct Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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